My name is Kathy Robbins and I am the new customer service manager. A lot of my career experience has been in the manufacturing industry; more specifically packaging-shrink films and flexible film packaging. Legal Authority is not too much different in this aspect because in a way we are a manufacturer as well. We produce fine cover letters and resumes to send to your purchased contacts so that you can land a fantastic career in the legal field. Most of my experience is customer service with a little bit of sales thrown in for good measure so I’m really looking forward to helping you all with any customer service issues. In some cases, if you have trouble reaching your employment advocate it is because we schedule them with a lot of appointments so if you ever have a need or question you need addressed right away, feel free to contact us at 800-283-3860 and we’ll see if we can help. If it is something that needs to be addressed with your advocate, we will make sure to get a message to them and have them return your call as soon as possible.