Attitude is Everything
Preparing for a job interview means learning and then practicing several behaviors simultaneously. You must dress well, watch your body language, maintain eye contact, and answer questions correctly, smoothly, and with confidence. As a result, for those who have the time to read them, there are many excellent job-interviewing books on the market. They count the ways you can improve your interviewing skills by:
- Explaining your job search positively, even if you've been fired
- Talking confidently
- Conquering "sweaty palms" - your fears and anxieties
- Knowing all the right answers to the worst interview questions.
Get your mind right is a wonderful mantra for job interviewing. In other words, change your focus. Job interviewing begins, not with techniques, but with a fundamental change of attitude, of perspective. To interview successfully, you reverse the way you look at the whole process. You focus your attention, not on your own concerns, but on the employer and his or her needs. Find out the employer's needs, or priorities, and then apply that age-old marketing maxim: match needs now.
Law firms are not day-care centers. To a young lawyer, working for a certain firm may be a great learning experience, but law firms are not in business to help job applicants find their purpose in life. Firms interview and hire because of their needs, because there is something in it for them. At the back of every interviewer's mind is always the unstated question "What can he or she do for our firm?" And an interviewee's task, as described earlier, is to find out what that "something" is and match the needs of the interviewer. That is how you make the sale. That is how you land the job. To paraphrase President Kennedy's oft-quoted line: "Ask not what the firm can do for you, but what you can do for the firm."
Anticipate the Interviewer's Questions
When we face the unknowns of an interview, we worry most about those questions that come out of left field, those we never expected. So we waste our time and effort by trying to bone up on the best answers to the worst interview questions. There's an easier way.
Remember, almost all the questions job interviewers ask can be reduced to five basic question areas. Therefore, an easier way to get ready for an interview is to think about question categories and prepare answers for five known question types, rather than for dozens of individual or specific questions. If you reduce the number of questions to five, and write out answers for each one of those five categories, then you are prepared for approximately 90 percent of all interview questions and can take a lot of anxiety out of anticipating your interview. Prepare for these five basic interview themes, and you will have beaten the system:
Question # 1: Tell me something about yourself
The interviewer may frame this question in several different ways:
- Describe yourself
- Walk me through your resume
- Why don't we review some major points of your career?
- Could you give me a brief sketch of your background?
Question # 2: Why did you leave your last job?
- Why are you looking for a job?
- Why are you in the job market?
- Why are you leaving Holmes & Watson?
The cardinal rule: "Don't complain, don't explain." When asked why you left your last job, respond with an answer that is short and reasonable. Then move on. Don't go into long explanations. An interviewee who finds him or herself stuck for an answer as to why he or she is leaving his or her current firm can always use as a crutch the acronym COG: Challenge - Opportunity - Growth.
Question # 3: Why should we hire you?
This question will almost never be stated in exactly this way, but it lurks, waiting for an answer, in the back of every interviewer's mind. It also underlines many of the performance questions that make up the majority of job interview questions, such as:
- What are your strengths, what are your weaknesses?
- Describe your day-to-day responsibilities
- What did you like best in your last job?
Use expansive, rather than monosyllabic answers. This is often a failure of people who are used to dealing with factual situations. When asked, for example, about your time-management abilities, don't just respond,
Yes, I'm extremely well organized.
Rather, elaborate your answer:
I'm extremely well organized. For example, at Holmes & Watson I had full responsibility over . . .
Watch your words. In your answers to interview questions use "offer" verbs - phrases such as, I can bring to this position, I can provide, contribute, add, make available, give, etc. All these verbs focus on the needs of the employer and, in a subtle way, demonstrate the value that your hiring will bring to the firm.
Then there are those questions that probe for your weaknesses, greatest failures, disappointments, etc. As a general rule, never admit anything negative about yourself during an interview. Be careful letting down your guard, no matter how friendly the interviewer, no matter how simpatico he or she may seem. Do not contribute negative descriptive phrases about yourself to interviewers' memories or vocabularies.
How do you handle negative questions? This advice may be as old as the hills, but it still works. The best response is to take a workplace value the interviewer may prize and present it as a negative:
I'm probably too insistent that people be in on time and start work on time
or, I guess I'm a bit of a perfectionist - I not satisfied until things are done right
or, People who've worked with me say I am too conscientious, but I've learned to work smarter
Another question with negative implications:
What did you like the least about your last job?
Mention an area of responsibility that is far removed from the areas of the job you are now applying for; indicate that you either performed the assignment well or learned something useful. For example, a lawyer who was fired from a District Attorney's office because she was not aggressive enough as a prosecutor was applying for a position as Executive Director of a battered woman's shelter. When asked by a member of the shelter's board why she had only spent six months with the D.A., she replied, quite honestly, "I guess I'm not a 'go-for-the-jugular' type."
A perfect answer - the last thing one would want running a battered woman's shelter would be a go-for-the-jugular director.
Question # 4: What kind of a salary are you looking for?
Don't give away a negotiating advantage; never quote a specific figure. It is in your best interest to postpone salary negotiations until late in the game, if possible. Usually a sophisticated interviewer will not bring up the salary issue early in the interviewing process, until every informational area has been covered. But not all interviewers are that sophisticated. If the salary question is introduced early in the interview, it indicates either that the interviewer is inexperienced or that the firm is using salary as a screening device.
If the salary issue is introduced early, respond by saying honestly that you can't really answer that question until you have a better feel for the job description and the expectations for the position. This is only fair, as there is a difference between 1,800 and 2,100 billable hours, between a 40- and an 80-hour workweek.
Another way to handle the question is to answer with a question:
What is your range? or, How much have you budgeted?
If really pressed, if your back is to the wall, then based upon your salary research, give them a range:
Well, I understand that the Center City figure for this type of position is in the $95,000 - $120,000 spread.
You might also say,
Of course, with my abilities and experience, I would expect to be in the upper range of those two figures
NEVER give a specific number. Always conclude by saying in some way that it's the job, not the salary, that really interests you,
My salary requirements are negotiable . . . I am interested in finding the right opportunity and will be open to any fair offer when I do . . .
Question # 5: Where do you see yourself in five years?
This is a truly dumb question, as most of us have no idea where we will be or what we will be doing in five years. However, uninspired interviewers still sometimes ask the question. What is particularly annoying is the interviewer's hidden agenda, the question behind the question. The interviewer is really asking, "If we offered you this position, will you make a commitment to us?" Never mind that if it did not suit its purposes, the firm would not make a commitment to you for the next five weeks, let alone the next five years.
But if the question is asked, play the game. Say something like this:
That really depends upon the firm I join. I would like a position with some responsibility and room for growth. The key is the right challenge. I intend to make a significant contribution and grow with the firm.
And you will resist the temptation, won't you, to look the interviewer in the eye and ask, Where do you see your firm in five years? That would be the unkindest cut of all.
Certain questions, lawyers well know, concerning age, race, marital status, and personal characteristics protected under anti-discrimination laws are off-limits in an interview. As a general rule of thumb, be wary of the legality of any question that is personal, does not concern an occupational qualification, and does not relate directly to the job.
If you are asked what seems to be an illegal question, do not necessarily assume malice. Oftentimes, it's just ignorance, even on the part of law firm interviewers, who should know better, but sometimes don't. If asked a seemingly illegal question, you have three choices:
1) You can answer, knowing the question is illegal, but your disclosure may hurt your hiring prospects.
2) You can refuse to answer because the question is illegal, but you risk being labeled a troublemaker by the interviewer.
3) You can try to identify the question behind the question and answer that. For example, to an illegal question about marital status, one might respond,
If you are asking if I can occasionally work overtime, I'd be glad to answer . . .
Sometimes, too, a bit of humor-if used sparingly-can ease the strain of an out-of-line question without alienating the interviewer. A lawyer in her early 50s, returning to the workforce, was interviewing for a position with a certain firm. "We have a rather young workforce," said the interviewer. "Would this be a source of concern for you?" "No," replied the lawyer. "Not unless you were violating child labor laws." She was hired.
Questions After the Interview
Interviewer: Well, that about wraps up the interview. Do you have any questions?
Asking intelligent questions after an interview can show your interest in the firm or company and will go a long way toward making you memorable as a candidate. There are two categories of questions you want to ask after a job interview:
a) About the firm or company. Note that one should avoid touching on topics such as vacation time, benefits, and salary. These important questions are best brought up after an offer is on the table. Ideally, you will have done your homework, thoroughly researched the potential employer, and asked the appropriate questions with sufficient specificity. The answers will suggest themselves to you at the proper time. However, if all else fails, you can adapt a few from the list that follows and put them in your own words:
How is performance measured?
How often are performance reviews?
What sets this firm apart from its competitors?
Would you tell me a little more about your own role within the firm?
What would be a typical career path for a lawyer moving laterally into this firm?
Do your new clients come generally through referrals or through the firm's marketing efforts?
b) About the interviewing process. Do not leave the interview wondering what comes next, or spend the next few weeks sitting by the phone waiting for it to ring. Before you leave, find out about the next step:
What will be our next step?
I believe I could make a significant contribution to your firm, where do we go from here?
How soon do you plan to make your decision?
If you do not hear within a few days after an indicated time, then it is a perfectly acceptable social convention to call your interviewer and say:
Just wanted to touch base with you and find out where we are in the process . . .
- Attitude is everything. Focus on the employer and his or her needs.
- Reduce your interview preparation time by developing answers for the five basic questions areas.
- Postpone salary discussions, and never offer a specific figure.
- If asked an illegal question, do not presume malice. Answer the question behind the question.
- Before you leave the interview, find out the next step in the process.